Helping Build the Insurance Companies of Future

InsurTech Solutions for Insurers, Brokers and MGA’s

Exdion has extensive experience of supporting business process improvements across Insurers, Brokers, and MGA. Our transformation approach is not just to automate a process using “robots in process”, but deliver long-term true business transformational outcomes through the intelligent use of technologies.

Leverage Our Domain Knowledge Expertise

Exdion provides domain-led consulting to Brokers, Management Agencies (MGA) and Insurers. We assess current process and systems, benchmark against the best-in-class and renovate policy administration processes to help them stay competitive. Exdion has developed an industry insight based Capability Maturity Model – ePLMM®, that quickly allows an objective assessment of their current position and improvements required to reach the next stage of maturity. This enables stakeholders to work together and achieve high performance improvements.
ePLMM® is based on the comprehensiveness of the processes including practice setup, infrastructure, application deployments and their use across the policy lifecycle. Areas covered include documentation, service outcomes, customer experience, data & information management, governance & compliance, people and capabilities, partners and performance management.

Exdion Insurance consulting framework

Our auditing projects involve three stages: as-is analysis, gaps identification and recommendations. Our recommendations not only include appropriate administrative and management changes, but also the right technology enhancements to improve claims function and drive long-term business value.

AMS Application Adoption and Improvement Audit

We offer a comprehensive AMS audit to uncover current levels of AMS adoption, feature usage, user adoption gaps and recommend focus areas to improve leverage. Based on AMS metadata maps, our recommendations may not only include feature improvements for renewals and client service, but also technology wrappers to enhance AMS utilization and integration.

Data Integrity Audit

We offer data integrity audit to check the accuracy and integrity of data flowing through AMS and other systems. The audit not only covers the data flows and data forms, but also the methods used to collect, store and access information.

Brokers gain from seamless service operations, reliable data processing and straight-through processing opportunities, and realize the quality of data impacts the quality of managerial decisions.

Process Maturity Audit

Process maturity audit is a useful approach for businesses to analyze current status, and identify gaps in client administration and other processes. Clients benefit from identification of NVA’s, workflow, process improvements, and technology enablers like automation that can in turn improve cost of delivery, service and revenue realization.

Customer Experience Audit

Customer service audits help our clients improve on customer satisfaction and increase stickiness. Our consultants help companies understand their customer experiences, pain areas, service irritants, pre-sales and post-sales engagement.

Through our audits, brokers can identify options including automation, customer portals for self-service, straight through processing to reduce waiting time and improve customer engagement. It also helps to identify segment based service models with varying employee contact.

Operational Financial Audit

Operational financial efficiency is key to eliminate risks and sustain in the insurance business. Exdion consultants help companies understand their total cost of operations, cost-to-service, revenue metrics, and asset utilization metrics.

Exdion consultants would use book of business and other financial data to uncover the financial performance of the agency. Insurers and Brokers could use operational financial audit to pursue centralization, automation, elimination of redundant and NVA’s to improve cost, revenue and asset measures.

We offer a comprehensive AMS audit to uncover current levels of AMS adoption, feature usage, user adoption gaps and recommend focus areas to improve leverage. Based on AMS metadata maps, our recommendations may not only include feature improvements for renewals and client service, but also technology wrappers to enhance AMS utilization and integration.

We offer data integrity audit to check the accuracy and integrity of data flowing through AMS and other systems. The audit not only covers the data flows and data forms, but also the methods used to collect, store and access information.

Brokers gain from seamless service operations, reliable data processing and straight-through processing opportunities, and realize the quality of data impacts the quality of managerial decisions.

Process maturity audit is a useful approach for businesses to analyze current status, and identify gaps in client administration and other processes. Clients benefit from identification of NVA’s, workflow, process improvements, and technology enablers like automation that can in turn improve cost of delivery, service and revenue realization.

Customer service audits help our clients improve on customer satisfaction and increase stickiness. Our consultants help companies understand their customer experiences, pain areas, service irritants, pre-sales and post-sales engagement.

Through our audits, brokers can identify options including automation, customer portals for self-service, straight through processing to reduce waiting time and improve customer engagement. It also helps to identify segment based service models with varying employee contact.

Operational financial efficiency is key to eliminate risks and sustain in the insurance business. Exdion consultants help companies understand their total cost of operations, cost-to-service, revenue metrics, and asset utilization metrics.

Exdion consultants would use book of business and other financial data to uncover the financial performance of the agency. Insurers and Brokers could use operational financial audit to pursue centralization, automation, elimination of redundant and NVA’s to improve cost, revenue and asset measures.

Thinking of ways to improve your business efficiency?

Optimize your Business Processes

Exdion has decades of outsourcing experience supporting very large Insurers and Brokers. Our comprehensive and mature transition methodology Start with, our consulting team performs a process analysis to assess the current processes, compliance and systems. Exdion team shares the results of the rigorous step-by-step assessment through a consulting workshop. During the workshop, opportunities for improvements, identification of deliverables across functionalities, and workflow tools and application requirements are discussed and agreed upon.
To make sure that every transitioned process is successful, each process is leaned, standardized and documented using Lean and Six Sigma efficiency and service quality improvement methodologies. Exdion conducts periodic management reviews with the project team to flag variations, and work on corrective actions wherever required. The reviews also help the client organization understand progress made and review milestone outcomes.

As-Is analysis
of process and compliance

AS-Is analysis of process and compliance

Gap analysis and recommendation

Gap analysis and recommendation

Roll out improvements across functions

Roll out improvements across functions

Review and retool

Review and retool

Streamline your business processess efficiently

Providing Significant Insights through Analytics

Our Analytics services provide an accurate insights on data management, market planning & customer service enhancements in an optimized structure for the key decision makers.
Analytics as a service is not only to identify causal models, but to define appropriate management responses, where we help companies realize meaningful insights through:

1. Holistic data management: ingestion, data, characteristics & interactions and data quality

2. Insight generation and modelling: visual maps, data density – outliers / anomalies

3. Segmentation, classification, regression and forecasting models

Portfolio Insights

Market Planning

Customer Engagement Enhancement

Business Model Optimization

Be data-driven with controlled data sense

Digital Transformation

Exdion helps Insurers and Brokers realize significant cost savings through technology solutions including Robotic Process Automation (RPA), e-BOTs, Artificial Intelligence (AI), Machine Learning (ML), Deep Learning and analytics tailored to improve efficiency and drive business growth.

Exdion Policy transformation is a 3 step methodology –

Evaluate Process

  • Owners capacity
  • Workloads
  • Challenges
  • Areas to improve

Rationalize Processes

  • Automate processes
  • Build capabilities
  • Governance structures
  • Right person for the right job

Deploy KPI

  • Measure at all levels
  • Communicate success

Benefits of Exdion Policy Transformation

Road map for future proofing business

Workflow standardization, error prone to error free systems

Automation through RPA, AI, ML leading to high scalability

Cost optimization and revenue maximization

Segment based service delivery model

Road map for future proofing business

Workflow standardization, error prone to error free systems

Automation through RPA, AI, ML leading to high scalability

Cost optimization and revenue maximization

Segment based service delivery model

Strategic Engagement towards Business Excellence

Exdion offers flexible engagement models depending on client requirement.

*The activities mentioned under each engagement models are only illustrative examples.

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Job title: Digital Marketing Specialist Reporting to: Manager, Marketing Experience required: 0-3 years Primary Responsibilities:
  1. B2B Social Media Marketing
  Platforms: LinkedIn / Twitter / Instagram / Facebook / Google+ / Quora / etc.  
  1. B2B Email Marketing
  Tools: Mailchimp / Constant Contact / SendGrid  
  1. Internal & External Communication
 
  1. Website(s) Management
  Tools: Google Analytics / WordPress / Yoast SEO / etc.  
  1. B2B Market Research
 
  1. Miscellaneous
  Brownie points for:       Company Description Exdion Solutions is a global B2B tech-led consulting & product organization specializing in the healthcare and insurance domains. We build & market, state of the art technology (AI, ML, NLP, etc.) products & and have offices in US & India.

Manager Business Development

Summary

Experience:

9-14 years of experience in sales of Technology Product Selling

Experience in selling IT products in North American market essential

Experience in selling IT products related to Insurance Industry will be advantageous

Education:

Job Description

Ideal Candidate Profile

Compensation

Will be commensurate with the experience level and internal benchmarking


Apply Now

AR Caller- Job Description
Hiring No. :5
Summary
Will be involved in calling the US insurance representatives for analyzing the Claims and updating the Claims status.
Experience –Minimum 6 months to 3 years of experience in AR calling/Analyst.
Duties and Responsibilities:
Mandatory Skills: EDUCATION Graduates preferred / 10+2, PUC also can be considered if they have sufficient experience.
GENDER SPECIFICATION: Any CTC (Based on Experience and Interview)[Including benefits]
SHIFT TIMINGS
Note:  Preferably candidates located in North Bangalore if not, willing to relocate.
Work Location Exdion Solutions Pvt Ltd STC Trade Centre, 5th Floor, Nandini Layout, Bengaluru, India – 560096. Ph No: 080 46585000
Apply Now

L.S Ram

L.S Ram: Managing: Director & CEO Ram is one of the co-founders of Exdion and has served as President and CEO since inception. Under his leadership, Exdion has consistently set new standards in the field of process management and quality excellence. He brings over 30+ years of experience and holds a post-graduate degree in Computer Science and is a Chartered Accountant. He is also a Certified Information Systems Auditor from ISACA, USA and a Certified Associate of Insurance Services awarded by “The Institutes” (AICPCU), USA.