Catalyzing Broker Transformation
through our Last Mile Automation

InsurTech Solutions for Insurers, Brokers and MGA's

Exdion has extensive experience of supporting business process improvements across Insurers, Brokers, and MGA. Our transformation approach is not just to automate a process using “robots in process”, but deliver long-term true business transformational outcomes through the intelligent use of technologies. We help clients maximize business efficacies and realize “real-world” benefits through the right technology strategy, assessment, and deployments. Exdion’s RPA, Bots, Cognitive science and analytics led solutions are built to disrupt low-efficiency environments and build the long-term sustainable competitive advantage. Exdion Bots, RPA, AI, ML led solutions completely eliminate process inefficiencies, help turn the agency from reactive to proactive all at the affordable cost and with minimum efforts.

Exdion transformation projects for Brokers, Management Agencies (MGA) and Insurers involves three stages. We assess the current process and systems, benchmark against the best-in-class and renovate policy administration processes to help them stay competitive. Exdion’s proprietary Capability Maturity Model – ePLMM® quickly allows an objective assessment of the client’s current status. Exdion consultants identify value enhancing improvements through a combination of technology solutions including Bots, RPA or AI,  BPM improvements and efficient management of resources. This enables stakeholders to work together and achieve high-performance improvements.hi

Deep Domain Expertise in Leveraging

Consulting

InsurTech

Broker BOT (B2OT)

Cognitive Science

BPM

Exdion provides domain-led consulting to Brokers, Management Agencies (MGA) and Insurers. We assess current process and systems, benchmark against the best-in-class and renovate policy administration processes to help them stay competitive. Exdion has developed an industry insight based Capability Maturity Model – ePLMM®, that quickly allows an objective assessment of their current position and improvements required to reach the next stage of maturity. This enables stakeholders to work together and achieve high performance improvements.

Our ePLMM® framework covers the entire gamut of structure, process and conduct (SPC) of policy management. Our consulting framework covers –

 Activities
 Technology
 Process and system
 Infrastructure
 Maturity and adoption (across the enterprise)
 Human resources (and their capabilities)
 Outcomes and governance

Exdion provides domain-led consulting to Brokers, Management Agencies (MGA) and Insurers. We assess current process and systems, benchmark against the best-in-class and renovate policy administration processes to help them stay competitive. Exdion has developed an industry insight based Capability Maturity Model - ePLMM®, that quickly allows an objective assessment of their current position and improvements required to reach the next stage of maturity. This enables stakeholders to work together and achieve high performance improvements.

Our ePLMM® framework covers the entire gamut of structure, process and conduct (SPC) of policy management. Our consulting framework covers -
Activities
Technology
Process and system
Infrastructure
Maturity and adoption (across the enterprise)
Human resources (and their capabilities)
Outcomes and governance

ePLMM® is based on comprehensiveness of the processes including practice setup, infrastructure, application deployments and their use across the policy lifecycle. Areas covered include documentation, service outcomes, customer experience, data & information management, governance & compliance, people and capabilities, partners and performance management.

Exdion Insurance consulting framework

Our auditing projects involve three stages: as-is analysis, gaps identification and recommendations. Our recommendations not only include appropriate administrative and management changes, but also the right technology enhancements to improve claims function and drive long-term business value.

AMS Application Adoption and Improvement Audit

We offer a comprehensive AMS audit to uncover current levels of AMS adoption, feature usage, user adoption gaps and recommend focus areas to improve leverage. Based on AMS metadata maps, our recommendations may not only include feature improvements for renewals and client service, but also technology wrappers to enhance AMS utilization and integration.

Data Integrity Audit

We offer data integrity audit to check the accuracy and integrity of data flowing through AMS and other systems. The audit not only covers the data flows and data forms, but also the methods used to collect, store and access information.

Brokers gain from seamless service operations, reliable data processing and straight-through processing opportunities, and realize the quality of data impacts the quality of managerial decisions.

Process Maturity Audit

Process maturity audit is a useful approach for businesses to analyze current status, and identify gaps in client administration and other processes. Clients benefit from identification of NVA’s, workflow, process improvements, and technology enablers like automation that can in turn improve cost of delivery, service and revenue realization.

Customer Experience Audit

Customer service audits help our clients improve on customer satisfaction and increase stickiness. Our consultants help companies understand their customer experiences, pain areas, service irritants, pre-sales and post-sales engagement.

Through our audits, brokers can identify options including automation, customer portals for self-service, straight through processing to reduce waiting time and improve customer engagement. It also helps to identify segment based service models with varying employee contact.

Operational Financial Audit

Operational financial efficiency is key to eliminate risks and sustain in the insurance business. Exdion consultants help companies understand their total cost of operations, cost-to-service, revenue metrics, and asset utilization metrics.

Exdion consultants would use book of business and other financial data to uncover the financial performance of the agency. Insurers and Brokers could use operational financial audit to pursue centralization, automation, elimination of redundant and NVA’s to improve cost, revenue and asset measures.

We offer a comprehensive AMS audit to uncover current levels of AMS adoption, feature usage, user adoption gaps and recommend focus areas to improve leverage. Based on AMS metadata maps, our recommendations may not only include feature improvements for renewals and client service, but also technology wrappers to enhance AMS utilization and integration.

We offer data integrity audit to check the accuracy and integrity of data flowing through AMS and other systems. The audit not only covers the data flows and data forms, but also the methods used to collect, store and access information.

Brokers gain from seamless service operations, reliable data processing and straight-through processing opportunities, and realize the quality of data impacts the quality of managerial decisions.

Process maturity audit is a useful approach for businesses to analyze current status, and identify gaps in client administration and other processes. Clients benefit from identification of NVA’s, workflow, process improvements, and technology enablers like automation that can in turn improve cost of delivery, service and revenue realization.

Customer service audits help our clients improve on customer satisfaction and increase stickiness. Our consultants help companies understand their customer experiences, pain areas, service irritants, pre-sales and post-sales engagement.

Through our audits, brokers can identify options including automation, customer portals for self-service, straight through processing to reduce waiting time and improve customer engagement. It also helps to identify segment based service models with varying employee contact.

Operational financial efficiency is key to eliminate risks and sustain in the insurance business. Exdion consultants help companies understand their total cost of operations, cost-to-service, revenue metrics, and asset utilization metrics.

Exdion consultants would use book of business and other financial data to uncover the financial performance of the agency. Insurers and Brokers could use operational financial audit to pursue centralization, automation, elimination of redundant and NVA’s to improve cost, revenue and asset measures.

Thinking of ways to improve your business efficiency?

InsurTech Products for the Digital Age Broker

Our state-of-the-art products use Artificial intelligence (AI), Machine Learning (ML), Deep Learning, rule based e-BOTs and Robotic Process Automation (RPA) to eliminate human errors, scalability and low productivity challenges.

Optimize your Business Processes

Exdion has decades of outsourcing experience supporting very large Insurers and Brokers, Exdion’s comprehensive and mature transition methodology includes: Consulting workshops, Process documentation, Knowledge transfer, Quality process and Report and Review.
In preparation, Exdion consulting team performs a process analysis to assess the current processes, compliance and systems. Exdion team shares the results of the rigorous step-by-step assessment through a consulting workshop. During the workshop, opportunities for improvements, identification of deliverables across functionalities, and workflow tools and application requirements are discussed and agreed upon.
To make sure that every transitioned process is successful, each process is leaned, standardized and documented using Lean and Six Sigma efficiency and service quality improvement methodologies. Construction of operating procedures, training documents and training follows. Once the knowledge transfer is done, appropriate process quality systems are implemented to ensure high process conformance.
Exdion conducts periodic management reviews with the project team to flag variations, and work on corrective actions wherever required. The reviews also help the client organization understand progress made and review milestone outcomes.

Exdion has decades of outsourcing experience supporting very large Insurers and Brokers. Our comprehensive and mature transition methodology includes:
Consulting workshops
Process documentation
Knowledge transfer
Quality process
Report and review

In preparation, our consulting team performs a process analysis to assess the current processes, compliance and systems. Exdion team shares the results of the rigorous step-by-step assessment through a consulting workshop. During the workshop, opportunities for improvements, identification of deliverables across functionalities, and workflow tools and application requirements are discussed and agreed upon.

To make sure that every transitioned process is successful, each process is leaned, standardized and documented using Lean and Six Sigma efficiency and service quality improvement methodologies. Construction of operating procedures, training documents and training follows. Once the knowledge transfer is done, appropriate process quality systems are implemented to ensure high process conformance. Exdion conducts periodic management reviews with the project team to flag variations, and work on corrective actions wherever required. The reviews also help the client organization understand progress made and review milestone outcomes.

As-Is analysis
of process and compliance

AS-Is analysis of process and compliance

Gap analysis and recommendation

Gap analysis and recommendation

Roll out improvements across functions

Roll out improvements across functions

Review and retool

Review and retool

Streamline your business processess efficiently

Policy Lifecycle Transformation

Exdion helps Insurers and Brokers realize significant cost savings through technology solutions including Robotic Process Automation (RPA), e-BOTs, Artificial Intelligence (AI), Machine Learning (ML), Deep Learning and analytics tailored to improve efficiency and drive business growth.

Exdion Policy transformation is a 3 step methodology –

Evaluate Process

  • Owners capacity
  • Workloads
  • Challenges
  • Areas to improve

Rationalize Processes

  • Automate processes
  • Build capabilities
  • Governance structures
  • Right person for the right job

Deploy KPI

  • Measure at all levels
  • Communicate success

Benefits of Exdion Policy Transformation

Road map for future proofing business

Workflow standardization, error prone to error free systems

Automation through RPA, AI, ML leading to high scalability

Cost optimization and revenue maximization

Segment based service delivery model

Road map for future proofing business

Workflow standardization, error prone to error free systems

Automation through RPA, AI, ML leading to high scalability

Cost optimization and revenue maximization

Segment based service delivery model

Providing Significant Insights through Analytics

Analytics as a service is not only to identify causal models, but to define appropriate management responses, where we help companies realize meaningful insights through:

1. Holistic data management: ingestion, data, characteristics & interactions and data quality

2. Insight generation and modelling: visual maps, data density – outliers / anomalies

3. Segmentation, classification, regression and forecasting models

Portfolio Insights

Market Planning

Customer Engagement Enhancement

Business Model Optimization

Be data-driven with controlled data sense

Enlightening Artificial Intelligence
Empowering Disruptive Technologies

Exdion Process Automation Suite

Exdion uses RPA tools to help Brokers/MGA’s automate and integrate their disparate systems. Exdion e-BOTs are easy to code, deploy, scale, and can work seamlessly with the existing applications and escalate fallouts to their human colleagues. Exdion automation solutions range from application to binding, issuance to certificates and accounting to claims management.

Exdion RPA and e-BOT covers,
– Multiple interventions across Policy Renewals
– Policy Review
– Data Migrations

Exdion RPA and e-BOTs help improve client retention, accelerate growth and improve operational efficiency.

Exdion has extensive experience in developing cloud-based services on leading public cloud platforms. We efficiently manage cloud operations to help optimize utilization and maintain business agility.

Our innovative and high-quality Policy Checking Cloud and Knowledge Cloud solutions dynamically manage policies. Exdion’s SOP (Standard Operating Procedures) Cloud allows for live collaboration on SOP development and ongoing maintenance to ensure that they are LIVE across for the client and Exdion. This ensures high efficiency and consistent process standards.

Exdion data scientists and subject matter experts come with deep software skills on various analytical platforms. Exdion’s analytics team bring in software programming skills with analytics expertise. Exdion data scientists are experts in R, SAS, Python, SPSS, SQL and many more. Beyond these general purpose analytical tools, Exdion team brings deep expertise in Big Data. Exdion expertise covers Hadoop, Pig, Hive, and Google Big Query.We also work on MangoDB, Vertica and Couchbase for advance storage solutions.

Robotic Process Automation

Exdion uses RPA tools to help Brokers/MGA’s automate and integrate their disparate systems. Exdion e-BOTs are easy to code, deploy, scale, and can work seamlessly with the existing applications and escalate fallouts to their human colleagues. Exdion automation solutions range from application to binding, issuance to certificates and accounting to claims management.

Exdion RPA and e-BOT covers,
– Multiple interventions across Policy Renewals
– Policy Review
– Data Migrations

Exdion RPA and e-BOTs help improve client retention, accelerate growth and improve operational efficiency.

Cloud

Exdion has extensive experience in developing cloud-based services on leading public cloud platforms. We efficiently manage cloud operations to help optimize utilization and maintain business agility.

Our innovative and high-quality Policy Checking Cloud and Knowledge Cloud solutions dynamically manage policies. Exdion’s SOP (Standard Operating Procedures) Cloud allows for live collaboration on SOP development and ongoing maintenance to ensure that they are LIVE across for the client and Exdion. This ensures high efficiency and consistent process standards.

Analytics

Exdion data scientists and subject matter experts come with deep software skills on various analytical platforms. Exdion’s analytics team bring in software programming skills with analytics expertise. Exdion data scientists are experts in R, SAS, Python, SPSS, SQL and many more. Beyond these general purpose analytical tools, Exdion team brings deep expertise in Big Data. Exdion expertise covers Hadoop, Pig, Hive, and Google Big Query.We also work on MangoDB, Vertica and Couchbase for advance storage solutions.

Strategic Engagement towards Business Excellence

Exdion offers flexible engagement models depending on client requirement.

*The activities mentioned under each engagement models are only illustrative examples.
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Manager Business Development

Summary

Experience:

9-14 years of experience in sales of Technology Product Selling

Experience in selling IT products in North American market essential

Experience in selling IT products related to Insurance Industry will be advantageous

Education:

Job Description

Ideal Candidate Profile

Compensation

Will be commensurate with the experience level and internal benchmarking


Apply Now

AR Caller- Job Description
Hiring No. :5
Summary
Will be involved in calling the US insurance representatives for analyzing the Claims and updating the Claims status.
Experience –Minimum 6 months to 3 years of experience in AR calling/Analyst.
Duties and Responsibilities:
Mandatory Skills: EDUCATION Graduates preferred / 10+2, PUC also can be considered if they have sufficient experience.
GENDER SPECIFICATION: Any CTC (Based on Experience and Interview)[Including benefits]
SHIFT TIMINGS
Note:  Preferably candidates located in North Bangalore if not, willing to relocate.
Work Location Exdion Solutions Pvt Ltd STC Trade Centre, 5th Floor, Nandini Layout, Bengaluru, India – 560096. Ph No: 080 46585000
Apply Now

L.S Ram

L.S Ram: Managing: Director & CEO Ram is one of the co-founders of Exdion and has served as President and CEO since inception. Under his leadership, Exdion has consistently set new standards in the field of process management and quality excellence. He brings over 30+ years of experience and holds a post-graduate degree in Computer Science and is a Chartered Accountant. He is also a Certified Information Systems Auditor from ISACA, USA and a Certified Associate of Insurance Services awarded by “The Institutes” (AICPCU), USA.

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EUROPE
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Talk to Us

+1 646 257 3490

Drop us a Line

info@exdion.com

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