Customer experience is becoming an important competitive differentiator in the insurance industry.  Unfortunately, the industry statistics reveal the catch up that is needed.

Forrester studies report 1 in 3 customers who endue a bad claims experience switched insurers within a year.  About 44% of customers have had no interactions with their insurers in the last 18 months.

According to Forrester Research, customer experience health Insurers provide is among the lowest, ranking 15th out of the 19th categories.

A Gartner report stated that 8 out of 10 customer interactions will happen without manual touch by 2022. On the other hand, fully engaged customers represent 23% premium in share of wallet

Research from analytics major, SAS shows that typical insurer’s customer communications are 90 to 90% sales focused and only 10% are service-focused. More than 90 percent of insurers do not communicate with their customers even once a year, 20 to 40 percent will not receive single communication all year.

Investment in customer experience pays back, quickly and heavily. McKinsey’s global research shows carriers invested in customer experience are able to inspire loyalty and attract new customers.  Carriers that provided best-in-class experience have generated more growth new business and about 30% higher profitability than firms with low customer experience.

Providing great customer experience is simple.

  1. Think of omni-channel customer service.
  2. Design policy cycle management for customer self-service and smart automation
  3. Deliver personalized service

Insurers have multiple IT solutions to deliver great customer experience.  Portals, chatbots, learning Bots, and Virtual Personal assistants (VPA) can be deployed at minimal cost and efforts. Investment is not the issues, but simply the commitment to “customer centricity” that matters for realizing scintillating customer experience.

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Job title: Digital Marketing Specialist

Reporting to: Manager, Marketing

Experience required: 0-3 years

Primary Responsibilities:

  1. B2B Social Media Marketing

 

Platforms: LinkedIn / Twitter / Instagram / Facebook / Google+ / Quora / etc.

 

  1. B2B Email Marketing

 

Tools: Mailchimp / Constant Contact / SendGrid

 

  1. Internal & External Communication

 

  1. Website(s) Management

 

Tools: Google Analytics / WordPress / Yoast SEO / etc.

 

  1. B2B Market Research

 

  1. Miscellaneous

 

Brownie points for:

 

 

 

Company Description

Exdion Solutions is a global B2B tech-led consulting & product organization specializing in the healthcare and insurance domains. We build & market, state of the art technology (AI, ML, NLP, etc.) products & and have offices in US & India.

Manager Business Development

Summary

Experience:

9-14 years of experience in sales of Technology Product Selling

Experience in selling IT products in North American market essential

Experience in selling IT products related to Insurance Industry will be advantageous

Education:

Job Description

Ideal Candidate Profile

Compensation

Will be commensurate with the experience level and internal benchmarking

Apply Now

AR Caller- Job Description

Hiring No. :5

Summary

Will be involved in calling the US insurance representatives for analyzing the Claims and updating the Claims status.

Experience –Minimum 6 months to 3 years of experience in AR calling/Analyst.

Duties and Responsibilities:

Mandatory Skills:

EDUCATION

Graduates preferred / 10+2, PUC also can be considered if they have sufficient experience.

GENDER SPECIFICATION:

Any

CTC (Based on Experience and Interview)[Including benefits]

SHIFT TIMINGS

Note:  Preferably candidates located in North Bangalore if not, willing to relocate.

Work Location

Exdion Solutions Pvt Ltd
STC Trade Centre,
5th Floor, Nandini Layout,
Bengaluru, India – 560096.

Ph No: 080 46585000

Apply Now

L.S Ram

L.S Ram: Managing: Director & CEO

Ram is one of the co-founders of Exdion and has served as President and CEO since inception. Under his leadership, Exdion has consistently set new standards in the field of process management and quality excellence. He brings over 30+ years of experience and holds a post-graduate degree in Computer Science and is a Chartered Accountant. He is also a Certified Information Systems Auditor from ISACA, USA and a Certified Associate of Insurance Services awarded by “The Institutes” (AICPCU), USA.