Exdion

 

 

 Our organization grew with acquisitions and each branch had a unique operating model. As we grew, we were forced to continuously hire staff to fill the ever increasing need for people to manage data entry and repetitive tasks. Exdion’s unique “Discovery” program helped us see through the inefficiencies of the process and the damage that legacy systems and processes had done. Exdion pointed out that our Revenue/FTE was 32% lower than the industry benchmark. 6 months into a major overhaul, we leverage Exdion’s eBOT RPA platforms to automate a good chunk of manual entry. This reduced costs and enabled staff capacity which we could focus on other critical tasks.

 

National Operations Head

Top 20 Broker, United Kingdom


We chose to work with Exdion to help us on ICD 10 conversion projects. Their coders were proficient and they came in with certified expertise in ICD 10. We leveraged Exdion’s coding services for a smooth sail during the ICD 10 transition phase. We were amazed by their quick turn-around time in delivering immense value and not to forget their communication protocols, which were extremely good.

Roxana Peeke - Founder and CEO

Millennium Medical Billing Inc, Westwood, NJ


 

We are privileged to be able to work alongside such an energetic, talented, capable and goal-oriented team as we continue to work through our transformation to EPIC. Their attention to detail and tracking of metrics is definitely commendable.

Chief Client Officer

Top 100 Broker, Illinois


I used Exdion’s coding services to help us with cross walking and superbill conversion from the legacy ICD 9 to ICD 10. From the first call with them, I was impressed with the clarity in communication and their efforts towards building transparency into the whole process. The confidence they gave me allowed me to even have a few of my physician clients speak to them directly on some of the changes on their superbills. Their coding expertise was great and their flexibility exceeded my expectations. The process was very detailed to help us stay on top of things and also demanded adequate attention from my in house staff who headed the project. Having the experience of working with some of the other offshore companies, I must say that Exdion is a great company to work with in every way and brings in a very fresh approach to customer service.

President,Leading EMR and Billing Services company


 

We engaged Exdion as a domain consultant to standardize our policy renewal process. Employing over 160 people, processes were subjective and varied widely between different lines of business we managed. The expertise they brought in terms of Lean and Six Sigma and their clear ability to understand and document the existing operational model was commendable. They drew out a “Target Operating Model” and helped us understand the possible impact through a targeted strategy workshop. While some of the solutions were known to us but we were never able to get to it, I must say their approach to adopting technology in the renewal process, helped us jump to the forefront. I must say we have definitely improved our client retention over the last 18 months.

VP Commercial Lines

Top 50 Broker, US Mid-West


I have made a command decision that our growth in labor will be with Exdion. I am comfortable with the outlook for the future. I will give you a very good recommendation, and this is based on what you have done for us. I am hard to please, and I have been very pleased.

President & CEO

Medical Billing Company, CA


 

We look at Exdion as our “Thought Partner” – they think with us and have enabled us to look beyond our immediate needs. I would say that we have been able to future proof our business through their efforts to automate and redesign business processes in the policy life cycle.

 

Chief Service Officer

Top 100 Broker, Texas


"I chose Exdion over a bunch of other companies because they came with a very good understanding of the US healthcare business and offered flexible engagement models. Exdion, being HIPAA compliant, eased a lot of our initial apprehensions about data security and enabled a seamless transition. The Exdion team is highly responsive and has always delivered consistently accurate results with a quick turn around."

Founder and CEO

Medical Billing Company, GA


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